IT Service Desk
We offer multilingual Service Desk Services across the complete spectrum – from basic IT helpdesk to enterprise service desk solutions.
Give your workforce fast, personalized service desk support
Enterprise IT teams worldwide wrestle with a common challenge: how to provide service desk support at all hours of the day for geographically dispersed teams.
Mobile users want quick, easy solutions so they can keep working.
Service desk agents want time back from password resets and other simple fixes.
Analytics
The data that reveals what’s happening at your organization—where issues may reside, seasonality and more.
AI
The agent that’s able to host more-personalized user experiences and optimal results, based a knowledge corpus that continually grows and information architects groom.
Automation
The ability to act on behalf of live agents (e.g., via downloadable scriptlets) and resolve problems before users experience them.
Information Architects
At Manvisio we say there is no AI without IA—information architects. These are the professionals who train the solution in order to leverage AI’s full potential.
Help desk for IT services Streamline service delivery, workflows and communications with Manvision IT Help desk
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Knowledge base for self-service
Use the Manvision knowledge base software to provide information to your customers and staff so that they can gain expertise on managing their assets. Enable them to create tickets for your agents when in need of urgent information.
- Manage projects, tasks and staff performance